Frequently Asked Questions

Before purchasing any service clients have many questions about the product for which we have listed below some common Frequently Asked Questions. For more questions you can initiate a Live Chat session with our operators by clicking on the live chat option. Our support will be happy to assist you.

Recent FAQs
How long does it take to setup my account?

Account activations are provisioned instantly after the payment of your order is completed, so you can get started on your website right away.

Do you offer a moneyback guarantee?

Absolutely, all our shared hosting packages come with an unconditional 30 day money back guarantee.
This policy does not apply to any additional services such such as : Domain Registration, Dedicated IP, Dedicated SSL Certificate, VPS Servers. Domain name registrations are processed immediately and are non-cancelable and non-refundable. Also if your hosting account has free domain name and you cancel the service then the charges of Free Domain will be deducted from the refund amount. The accounts violating the company polices will not be entertained for money back policy.

What's your network uptime guarantee?

We have a 99.9% Uptime guarantee.

What payment methods do you accept?

We accept PayPal payments.

I want to signup but coming form a different host, can you help with transfers?

Absolutely! We offer free transfer services. We'll move your website files from your old host and we'll even transfer the domain for you to our network.If the account is very large then conditions may apply.

Can I upgrade or downgrade my account?

Yes, your client area allows you to upgrade-downgrade accounts, the great part is, once you select your new package, its provisioned instantly for you. All you have to pay is the difference between the two plans. The upgrade or downgrade is free.

Are there any setup fees or other hidden costs?

We guarantee there are NO setup fees or hidden costs of ANY kind, you just pay the cost of the hosting plan for 6 or 12 months, plus the cost of a domain name if you need it.

Is My Credit Card Information Safe?

Node Wing uses a third party credit card processor, therfore we don't have access to your credit card information. Node Wing does not store your credit card information on our servers. The services we use are:
PayPal

Where are your servers located?

Our servers are located in Los Angeles, CA, USA.

For Hosting my site with NodeWing, am I required to transfer my domain to Node Wing?

No, you are not required to transfer your domain to us. You need to just change the Domain Name Servers (DNS) setting with your current domain registrar.

How long does it take for DNS settings to change over?

DNS changes can take anywhere from 24 - 72 hours to finish updating.

Do I get my own CGI bin?

Yes. Every web hosting account gets their own seperate CGI bin by default.

Can you host all types of domain name extensions?

Yes we can host any valid domain extension.

Does Node Wing allow SSH access?

SSH is not allowed for shared hosting plan. You will get full root access for your VPS server.

Can I run an online store by using a shopping cart software?

Yes you can and we provide many free shopping cart scripts for you to use. You can even install them with one click of a button. You would however need to use a shopping cart that is based out of PHP scripting language and MYSQL database software.

Can I use ASP on your servers?

No we do not support ASP.

Does your server support JSP?

No we do not support JSP.